Process Orientation

SPMS lays a very strong emphasis on process orientation to streamline sustain & continuously improve service delivery proposition. SPMS has a very comprehensive process document FSIP (Facility Specific Implementation Plan) which benchmarks SLA’s, KPI service frequency, SOPs, checklists, formats, audit forms etc. FSIP is shared with our clients such that our customers can understand our delivery standards & share real time feedback with us to help us improve service standards whenever required. FSIP guarantees linear service delivery standards across locations and reduces, re-work error and enhance delivery efficiency. FSIP has a unique web enabled application which allows FSIP to be used as a training tool for new employees / inductees